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Terms & Conditions

Please click on the appropriate header to view the terms and conditions for each of our products. If you have any questions, please get in touch via enquiries@catalystclimbing.com


Private Coaching

  • Catalyst in-person coaching products, including packages of multiple sessions, expire 365 days from the date of purchase. Regardless of the date on which a session is booked in, the session must take place within the 365 day window.
  • The price of in-person coaching sessions do not include entry fees to the climbing walls (as stated on the product page). We cannot be held liable for any extra fee incurred.
  • The Catalyst waiver AND an LCC waiver must be completed before a session can begin. We cannot offer any form of refund if coaching time is missed in order to complete waivers on the day.
  • If you arrive late to a session, you must provide proof of extenuating circumstances to enquiries@catalystclimbing.com. With extenuating circumstances, any missed time can be added to a your current or any existing future bookings, subject to coach availability. If your missed time can't be used, a refund proportional to the amount of coaching time missed will be provided.
  • If your coach arrives late to the session, you will be offered a session extension on any current or future bookings. If a session extension cannot be arranged, you will be provided with a refund proprotional to the amount of coaching time missed due to the coach's late arrival.
  • If you wish to cancel your in-person coaching session, you will receive a full refund if cancellation notice is given more than 24 hours in advance. If you wish to cancel a session within 24 hours of the start time, proof of extenuating circumstances will are to be sent to enquiries@catalystclimbing.com in order to receive a refund.
  • If your session is cancelled by Catalyst more than 24 hours in advance of the session start time, you will be contacted to find a suitable replacement slot. If you no longer want your session to be rescheduled, you will receive a full refund.
  • If your session is cancelled by Catalyst within 24 hours of the start time, you will automatically be refunded 50% of the cost of your session. You will therefore receive coaching in your rescheduled session at a 50% discount. If you no longer want your session to be rescheduled, or your session cannot be rescheduled to a date within a month of the cancellation date, you will receive a refund for the remaining session price (50%) and you will be provided with a discount code to book your next session at half price.
  • If your session is cancelled by Catalyst and you have travelled to London for the session, we cannot offer any compensation for travel or accomodation costs associated with your trip.

Team Membership

  Joining a Team

  • Catalyst Team membership payments are paid via direct debit, every four weeks.
  • When you join the waitlist, the Catalyst team will be in touch within 24 hours (Monday - Friday, 09:00 - 17:00) to confirm your place on the waitlist and offer a suitable space on a team if there is one available. If you are offered a space and choose to accept, you will be sent a link to set up your direct debit, alongside a discount code providing 50% off your first payment.
  • After your first four weeks, your subscription price will rise to the standard amount and you will be eligible to receive an item of team uniform, personalised training plans, discounts on private coaching, discounts with Catalyst partnered brands. To request your kit or a personalised plan, please contact enquiries@catalystclimbing.com after your first full price renewal.  
  • Your initial billing cycle will be half price, along with every 6th month of membership. In order to redeem your 6-month loyalty discount, please contact enquiries@catalystclimbing.com and the discount will be applied to your next scheduled direct debit payment. Please note, any missed loyalty discounts cannot be applied retroactively.
  • Each month, a discount code for 50% off one private coaching session will be available for each team member. Please contact enquiries@catalystclimbing.com to request that month's discount code before purchasing your session via the website.

  Session Cancellation

  • If an in-person training session is cancelled by Catalyst with more than 24 hours notice , the cost of the cancelled session will be removed from your next scheduled direct debit payment. If cancelation notification is provided less than 24 hours before a session is due to begin, your next direct debit payment will instead be reduced by 1.5 times the cost of the cancelled session.

  Membership Freeze

  • Your membership can be frozen for any reason. In order to request a freeze, please contact enquiries@catalystclimbing.com and confirm the number of weeks you wish to freeze your membership for. Freezes must be requested at least 24 hours before your next in-person training session and must last a minimum of 1 week.
  • In total, 12 weeks of freeze time can be used per year. If you are joining a team part way through the calendar year, your allocated freeze time for the remainder of the year will be proportional to the amount of training your eligible for before your freeze bank resets on January 1st, the following year. Any unused freeze time cannot be carried over into the next year. If a week of freeze includes dates spanning from the end of the previous year to the start of the subsequent year, this will count towards the previous year's freeze allocation.
  • Freezing your membership delays your next direct debit payment.
  • If you request a freeze more than 24 hours in advance of your next missed session, but we are not able to action the freeze immediately (e.g. your email request is sent over the weekend) we will apply any remaining freeze requested and remove the cost of the missed session from your next direct debit payment.

Membership Cancellation

  • If you wish to cancel your membership, you must request cancellation in an email to enquiries@catalystclimbing.com, at least 5 days before your next payment is due to give us time to process the cancellation. Cancellation is always applied at the end of your current billing cycle (as long as adequate notice has been given), so you are able to attend any remaining in-person sessions within your current cycle.

Catalyst Courses

  • The price of Catalyst Courses purchases entry onto all associated trianing sessions.
  • If you are unable to attend a session that is due to run as scheduled, please email enquiries@catalystclimbing.com notifying of your absence. You will then be sent a copy of the session plan to use in your own time. No refunds will be given for missed sessions where session plans can be provided.
  • If a session associated with a course is cancelled by Catalyst, you will be sent the session plan and refunded a proportinal amount of your initial payment. For example, if the course is 4 sessions in length and one of those sessions is cancelled, you will receive a refund worth 25% of your initial payment.

Personalised Training Plans

  • In order to receive your purchased personalised training plan, you must have had a consultation with a Catalyst coach, either during an in-person training session or via a remote consultation.
  • Members of Catalyst teams are eligible for free personalised training plans and are not required to purchase a plan via the website. To request a plan, team members must notify their coach who will conduct their consultation during a team training session.
  • Prior to your remote consultation, you will be provided with a Google folder and asked to upload a series of climbing videos. All videos must be uploaded at least one hour before your consultation start time. If videos are not uploaded by this time, your consultation will be cancelled and you will be required to purchase another consultation in order to reschedule you booking.
  • Remote consultations are conducted via Zoom. Please ensure you have this app downloaded prior to your consultation start time.
  • A stable internet connection is required for a remote consultation. Refunds cannot be provided for any missed or delayed appointments caused by student internet issues.
  • A link to your training plan will be emailed to you by enquiries@catalystclimbing.com approximately three working days after your consultation appointment.
  • If you have questions regarding the content of your plan, please leave these as comments on the plan or email enquiries@catalystclimbing.com. We will strive to reply to your queries on the document or via email within two working days.

Catalyst Online Squad

  • Membership to The Catalyst Online Squad is managed via YouTube. Cancellation can be requested by logging into your Youtube account linked to your membership. On requesting cancellation, access will end at the final day of the billing period.
  • Refunds are not available in the case where customers have forgotten to cancel, or changed their mind.

Catalyst Prize Draws and Competitions

  • Wherein Catalyst will offer a prize by raffle, or by participatory input, it shall be governed by the following rules. This includes all platforms, whether Direct Marketing, Instagram (or other social media) or in-person.
  • Entry requirements
    • Where the entrant is below 18, consent of a parent or guardian will need to be made for entry.
    • Catalyst prize draws and competitions are not open to Catalyst staff, immediate relatives, or friend and associates of Catalyst. Due to the community nature of Catalyst, where there is any degree of personal relationship with a winner, the prize decision will be vetted by an impartial third party, and all relevant information (relationship, as well as 3rd party input) will be made public at the time of the announcement.
  • Date of entry and draw
    • Catalyst retain the right to change the dates of entry, and the date of the prize draw, at their sole discretion.
  • Selection
    • Wherein winners are chosen at random, all entrants will be assigned a numerical code, and a winner will be selected by random number generator.
    • Wherein the winner is selected on merit, selection will be made at the complete discretion of the Catalyst staff.
    • Wherein the winner is decided by public vote, Catalyst retain the right to address concerns of improper voting by discretionary allocation of the prize.
  • Right of withdrawl
    • Catalyst reserve the right to withdraw the prize, or cancel the draw, at any time, and for any reason.
  • Prize value
    • The winner does not enter into a legally binding contract with Catalyst Climbing Ltd, and the goods shall be considered to have no monetary value, and as such are ineligible for exchange or return.
  • Limitation of liability
    • By entering the Giveaway each entrant agrees to release, discharge and hold harmless Catalyst Climbing LTD, its legal representatives, respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection with the Giveaway or the acceptance of the prize.
  • Personal data
    • Each winner agrees that, by participating in a Giveaway, Catalyst may use the winner’s name in any manner and in any medium for its promotional purposes without additional approval or compensation being required, including posting in a winner’s list, Instagram post and/or Instagram stories.

Catalyst Events and Workshops

  • The price of in-person coaching sessions do not include entry fees to the climbing walls (as stated on the product page). We cannot be held liable for any extra fee incurred.
  • The Catalyst waiver AND an LCC waiver must be completed before a session can begin. We cannot offer any form of refund if session time is missed in order to complete waivers on the day.
  • If you wish to cancel your ticket to an event or workshop, you will receive a full refund if cancellation notice is given more than 24 hours in advance. If you wish to cancel a session within 24 hours of the start time, proof of extenuating circumstances will are to be sent to enquiries@catalystclimbing.com in order to receive a refund.
  • If your event/workshop is cancelled by Catalyst, you will receive a full refund for the cost of your ticket.
  • If your event is cancelled by Catalyst and you have travelled for the event, we cannot offer any compensation for travel or accomodation costs associated with your trip.

Account Credit

  • Any current credit listed on your Momence account is a legacy of previous administrative processes. Existing credit can be used, but new credit will not be issued - products and services will instead be exchanged or refunded.
  • Money credit can be used in the purchase of private coaching sessions or workshop tickets. If you are purchasing a private coaching session and would like to use money credit, please email enquiries@catalystclimbing.com who will provide you with a discount code equal to your money credit balance that will allow you to purchase your session at a discounted rate through our website. Money credit can be used automatically when purchasing workshop tickets through Momence.
  • Class credits may no longer be suitable for exhange for private coaching sessions, as our prices may have changed since the class credit was added to your account. To make use of your class credit, please contact enquiries@catalystclimbing.com who will review your account history and confirm the monetary value of your class credits. These will then be converted to money credits, to be used as detailed above.
  • Money and class credits cannot be transferred between accounts.

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