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Terms & Conditions

Please click on the appropriate header to view the terms and conditions for each of our products. If you have any questions, please get in touch via enquires@catalystclimbing.com 

Private Coaching

  • Catalyst in-person coaching products, including packages of multiple sessions, expire 365 days from the date of purchase. Regardless of the date on which a session is booked in, the session must take place within the 365 day window.
  • The price of in-person coaching sessions do not include entry fees to the climbing walls (as stated on the product page). We cannot be held liable for any extra fee incurred.
  • The Catalyst waiver AND an LCC waiver must be completed before a session can begin. We cannot offer any form of refund if coaching time is missed in order to complete waivers on the day.
  • If you arrive late to a session, you must provide proof of extenuating circumstances to enquiries@catalystclimbing.com in order to receive a refund proportional to the amount of coaching time missed.
  • If your coach arrives late to the session, you will be offered a session extension on any current or future bookings. If a session extension cannot be arranged, you will be provided with a refund proprotional to the amount of coaching time missed due to the coach's late arrival.
  • If you wish to cancel your in-person coaching session, you will receive a full refund if cancellation notice is given more than 24 hours in advance. If you wish to cancel a session within 24 hours of the start time, proof of extenuating circumstances will are to be sent to enquiries@catalystclimbing.com in order to receive a refund.
  • If your session is cancelled by Catalyst more than 24 hours in advance of the session start time, you will be contacted to find a suitable replacement slot. If you no longer want your session to be rescheduled, you will receive a full refund.
  • If your session is cancelled by Catalyst within 24 hours of the start time, you will automatically be refunded 50% of the cost of your session. You will therefore receive coaching in your rescheduled session at a 50% discount. If you no longer want your session to be rescheduled, or your session cannot be rescheduled to a date within a month of the cancellation date, you will receive a refund for the remaining session price (50%) and you will be provided with a discount code to book your next session at half price.
  • If your session is cancelled by Catalyst and you have travelled to London for the session, we cannot offer any compensation for travel or accomodation costs associated with your trip.

Team Membership

  • Catalyst Team membership payments are paid via direct debit, every four weeks.
  • When you join the waitlist, the Catalyst team will be in touch within 24 hours (Monday - Friday, 09:00 - 17:00) to confirm your place on the waitlist and offer a suitable space on a team if there is one available. If you are offered a space and choose to accept, you will be sent a link to set up your direct debit, alongside a discount code providing 50% off your first payment.
  • After your first four weeks, your subscription price will rise to the standard amount and you will be eligible to receive an item of team uniform, personalised training plans, discounts on private coaching and entry into the team Whatsapp group. To request your kit or a personalised plan, please get in touch with your coach.  
  • Your initial billing cycle will be half price, along with every 6th month of membership. In order to redeem your 6-month loyalty discount, please contact enquiries@catalystclimbing.com and the discount will be applied to your next scheduled direct debit payment. Each month, a discount code for 50% off one private coaching session will be available for each team member. Please contact enquiries@catalystclimbing.com to request that month's discount code before purchasing your session via the website.
  • If an in-person training session is cancelled by Catalyst, the cost of the cancelled session will be removed from your next scheduled direct debit payment.
  • Your membership can be frozen for any reason. In order to request a freeze, please contact enquiries@catalystclimbing.com and confirm the number of weeks you wish to freeze your membership for. Freezes must be requested at least 24 hours before your next in-person training session and must last a minimum of 1 week. In total, 12 weeks of freeze time can be used per year. Freezing your membership delays your next direct debit payment. If you request a freeze more than 24 hours in advance of your next missed session, but we are not able to action the freeze immediately (e.g. your email request is sent over the weekend) we will apply any remaining freeze requested and remove the cost of the missed session from your next direct debit payment.
  • If you wish to cancel your membership, you must request cancellation in an email to enquiries@catalystclimbing.com, at least 5 days before your next payment is due to give us time to process the cancellation. Cancellation is always applied at the end of your current billing cycle (as long as adequate notice has been given), so you are able to attend any remaining in-person sessions within your current cycle.

Personalised Training Plans

  • Personalised Training plans are temporarily unavailable - watch this space for their return!

Catalyst Online Squad

  • Membership to The Catalyst Online Squad is managed via YouTube. Cancellation can be requested by logging into your Youtube account linked to your membership. On requesting cancellation, access will end at the final day of the billing period.
  • Refunds are not available in the case where customers have forgotten to cancel, or changed their mind.

Catalyst Prize Draws and Competitions

  • Wherein Catalyst will offer a prize by raffle, or by participatory input, it shall be governed by the following rules. This includes all platforms, whether Direct Marketing, Instagram (or other social media) or in-person.
  • Entry requirements
    • Where the entrant is below 18, consent of a parent or guardian will need to be made for entry.
    • Catalyst prize draws and competitions are not open to Catalyst staff, immediate relatives, or friend and associates of Catalyst. Due to the community nature of Catalyst, where there is any degree of personal relationship with a winner, the prize decision will be vetted by an impartial third party, and all relevant information (relationship, as well as 3rd party input) will be made public at the time of the announcement.
  • Date of entry and draw
    • Catalyst retain the right to change the dates of entry, and the date of the prize draw, at their sole discretion.
  • Selection
    • Wherein winners are chosen at random, all entrants will be assigned a numerical code, and a winner will be selected by random number generator.
    • Wherein the winner is selected on merit, selection will be made at the complete discretion of the Catalyst staff.
    • Wherein the winner is decided by public vote, Catalyst retain the right to address concerns of improper voting by discretionary allocation of the prize.
  • Right of withdrawl
    • Catalyst reserve the right to withdraw the prize, or cancel the draw, at any time, and for any reason.
  • Prize value
    • The winner does not enter into a legally binding contract with Catalyst Climbing Ltd, and the goods shall be considered to have no monetary value, and as such are ineligible for exchange or return.
  • Limitation of liability
    • By entering the Giveaway each entrant agrees to release, discharge and hold harmless Catalyst Climbing LTD, its legal representatives, respective officers, directors, employees and agents from any damages whatsoever suffered or sustained in connection with the Giveaway or the acceptance of the prize.
  • Personal data
    • Each winner agrees that, by participating in a Giveaway, Catalyst may use the winner’s name in any manner and in any medium for its promotional purposes without additional approval or compensation being required, including posting in a winner’s list, Instagram post and/or Instagram stories.

Catalyst Events and Workshops

  • The price of in-person coaching sessions do not include entry fees to the climbing walls (as stated on the product page). We cannot be held liable for any extra fee incurred.
  • The Catalyst waiver AND an LCC waiver must be completed before a session can begin. We cannot offer any form of refund if session time is missed in order to complete waivers on the day.
  • If you wish to cancel your ticket to an event or workshop, you will receive a full refund if cancellation notice is given more than 24 hours in advance. If you wish to cancel a session within 24 hours of the start time, proof of extenuating circumstances will are to be sent to enquiries@catalystclimbing.com in order to receive a refund.
  • If your event/workshop is cancelled by Catalyst, you will receive a full refund for the cost of your ticket.
  • If your event is cancelled by Catalyst and you have travelled for the event, we cannot offer any compensation for travel or accomodation costs associated with your trip.

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